Privacy policy
Our purpose at Thalia Haven is to provide you with our isolated and secluded house so that you can enjoy a relaxing and restorative experience. So we’d like to tell you about our privacy concerns and practices.
We do not share your personal details
We do not and we never will sell or provide your personal details to any firm or anyone. We do not use your personal information in direct marketing or for any purpose other than that for which you provided it.
What personal information do we collect and how do we use it?
When you enquire about or finalise a booking or gift certificate, you provide us with personal information that includes your name, address, email address, mobile number, booking dates, number of guests, and any other information you supplied when filling out the contact or booking form.
We store this information in our email system. We do not share it with anybody. We use this information to answer your questions, to confirm your booking, to provide you with arrival instructions, to check that you have arrived safely and are happy with what you’ve found, and, occasionally, to return your forgotten property to you.
We do not have access to your financial information
Bookings and gift certificates are finalised through Lodgify, PayPal, Airbnb.com, or TripAdvisor.com. Each of these has its own privacy policy. We do not, ever, have access to your credit card or bank details.
Website logging
Our website is hosted in Australia. When you visit our website, thaliahaven.au, our website provider records a log which includes your IP address, date and time, type of web browser, and pages accessed. These logs are used to ensure secure, reliable performance. Logs are stored securely, and all logs containing personal information are deleted after one month. We do not use Google Analytics, cookies other than a session cookie, advertising tracking, or any other form of monitoring on thaliahaven.au.
Social media
Thalia Haven has a presence on various social media and review sites including Facebook, Trip Advisor, Google, and Instagram. Your use of these third party sites is governed by their respective policies. If you send us personal information through social media direct messaging services, we store and use the information for the purpose for you provided it.
Contractors
Thalia Haven engages third party contractors for specialist services such as graphic design, website development, and social media management. All of our contractors are in Tasmania, Australia, and were chosen for their commitment to quality professional services. Our contractors do not have access to your reservation information, but may come into contact with some personal information you supplied to Thalia Haven in the course of providing services such as IT troubleshooting, consultation, or social media management. Our contractors will not store, take a copy of, or disclose your personal information to any other third party.
External links
This website contains links to third party websites and content, including videos and media articles. These external links have an arrow symbol indicating you are leaving our domain, thaliahaven.au. These external websites will have their own privacy policies. We do not have access to any information relating to your visit to external websites.
How we secure your personal information
Your connection to our website, thaliahaven.au, as well as to our third party booking and payment sites, is protected using Secure Sockets Layer (SSL). You can confirm this by checking for the presence of “https” and the padlock symbol in your browser’s address bar. Please note, other external links may not be protected by SSL.
Contact details
Please contact us if you have any questions about our privacy policy.
Phone 0400 533 792
International callers: +61 400 533 792
Email stay@thaliahaven.au